Our first priority is keeping our customers satisfied with our company. If you are not satisfied with an item that you have ordered from us, please either email us at customerservice@anniesuniquegifts.com or call our customer service department at 1-866-478-1786. You may also fax us toll free at 1-866-479-0411. We will work with you to resolve any issue you may have. Thank you for choosing Annies Unique Gifts.com and we look forward to serving you again.